Updated the 10th of January 2021
1. We care about your privacyi
Ciao! This notice clarifies how we, Mask Mary Oy (“Mask Mary”, “Mary”, “we”), process your personal information that you provide to us when you use our website www.maskmary.fi or www.maskmary.eu (” Website ”). Please read the notice carefully. We care about your privacy and we handle your personal information responsibly and confidentially. That is why we use well-established technical systems and administrative actions to protect the personal information you provide to us on our Website when shopping.
2. What kind of personal information do we collect and why?
- To improve our services
We may process personal information you provide when you use our website, such as location, categories of products purchased, and payment methods, for statistical purposes, such as to see how many people in a particular age group have purchased a particular product and how our site has been reached. Statistics can be used for business development. The processing of your personal information is necessary for us to implement the continuous development of our business and to offer new products and services.
- To process orders
We collect information related to orders, such as your name (first and last name), email address, telephone number, addressas well as other similar contact information.The information collected is processed to manage the order, which includes order-related communications to the customer (e.g., customer support in the event of any problem with the order) and to fulfill our contractual obligations to the customer.
- To improve the user experience
- To produce content that is relevant to you
We collect e.g. Through Google and Facebook, demographic information such as age, date of birth, language and country, which we use to target marketing. Through Google and Facebook, we can also infer and derive information about your interests. This information is also collected for marketing targeting.
- To improve our website and social media channels
We collect information when you provide us with feedback, leave a contact request, or otherwise contact us, or when you share, post, comment, or send a message on our channels to request customer service.
- To process payments
When you pay on our Website, we will ask you for your credit or debit card information. We use third-party payment vendors in mediating purchases payments made via the Website. Payment service providers act as controllers of your personal data with regard to their own data processing when making payments. The disclosure of the above types of personal information is necessary for us to manage your order. We retain information about your order and purchase, including order-related customer support emails, problem situations, and accounting.
- To organize a campaign, contest, survey or other website activity
We track social media on a general level to better understand you and our other customers. In addition, we may process your name, email address, and order history to conduct customer surveys designed to gather and understand customer opinions about our company, products, and services. The individual results of the surveys will only be retained for the time it takes us to compile the responses at an overall level, after which the data will be destroyed. Aggregate data will be retained until otherwise decided.
- To send newsletters
You may at any time refuse to process your personal information for direct marketing purposes and remove your registration for future communication. See contact information below.
We follow the rules for a proper and secure collection, storage and processing of information to protect your privacy, usage data, password or other information we store from unauthorized access. We will not retain your information for longer than is necessary from a business or legal point of view. You can ask us to delete your information at any time by contacting us via the contact form .
3. Who processes my information?
Your information is processed only within Mask Mary Oy's organization by those persons whose worktasks require access to the information.
Our e-commerce platform is Shopify Inc. Shopify provides us with an e-commerce platform where we sell products and services to you. Your data is safe because it is stored behind a firewall. Learn more here here .
We do not sell your credentials to other parties. We may use third-party delivery services, and storage partners for the processing of orders. In order to manage orders and comply with our contractual obligations to the customer, we therefore may share personal information, such as your name, address and telephone number, with our delivery and warehousing partners in addition to order information. Our delivery and warehousing partners operate in the EU.
We may also make use of the services of other third-party operators, for example for carrying out customer queries or to send custom offers. The third-party service providers we use are obliged to use your personal information only in accordance with specific guidelines. They do not have the right to use your information for their own purposes.
Please note that you only have the “right to be forgotten” if we have no legal obligation to continue processing your personal information. We comply with applicable laws and regulations, as well as lawful requests from authorities or relevant regulations from official courts and authorities, and to open, enforce and defend legal claims. In these situations, we may process and pass on the information you provide to other third parties. In addition, you will disclose your personal information to third parties in connection with mergers or transfers of assets for these purposes.
4. What are my rights?
You have the right to verify the personal information about you and, if necessary, to request that the information will be deleted. You also have the right to restrict the processing of your information at any time (for example, you may prohibit marketing) or to withdraw your consent to the processing of your personal information altogether. Of course, you also have the right to send in a complaint to a supervisory authority if you wish. However, we recommend that you first take contact with our customer service to resolve the issue. Mary's customer service representatives are always ready to serve you.
Mask Mary Oy
hello at maskmary.fi